- Errors and Corrections: We will correct errors that we make at no charge, if those errors are reported to us within five (5) business days of delivery to the customer.
- Editing After Delivery: Prices do not include additional editing of photos, videos, or panoramas after delivery to the customer, except as provided in (1).
- Refunds: We want you to be completely satisfied with our services. In the event that we fail to meet your requirements, upon your request, we will provide a full refund of fees paid for the products where the failure occurred.
- Turnaround Time: Photos will be delivered, in digital form, no later than 11:59 PM of the business day following the shoot, unless other arrangements are made at the time of booking. While this is our policy, we do typically deliver photos on the same day of the shoot, although this should not be assumed without explicit communication to that effect.
- Cancellations: An appointment canceled by a customer within twenty-four (24) hours of the scheduled time may be subject to a late cancellation fee as specified under “Other Charges,” on our Pricing page.
- While we make every effort to meet our appointments, we will not be liable for delays or cancellations due to inclement weather, road conditions, slow traffic, equipment failure, and other circumstances beyond our control.
- We reserve the right to refuse service for any reason.
- We execute contracts for most of our work. The individual terms and conditions in each contract supersede any individual terms and conditions given on this web site.
Terms and conditions of service are subject to change at any time.
Terms and conditions of service are current as of August 13, 2026.